St. Elizabeth wins national award from Press Ganey Associates

Staff reports
From left, the Top Improver Award are Ron Letourneau, radiology technologist; Lynn Ross, registered nurse; Richard Siegrist, Jr., CEO, Press Ganey; Dee LeJeune, president and CEO, St. Elizabeth; Brandi Jobes, vice president of clinic operations; Angela Lambert, marketing coordinatorl; and Marilyn Cann, Environmental Services.

St. Elizabeth Hospital announced that Press Ganey Associates, Inc. has named it a 2010 Top Improver Award Winner in two categories - outpatient and inpatient.

Both awards were for significant increases in “likelihood to recommend.”

The Top  Performer Award recognizes clients who have shown continuous improvement in their patient, physician, or employee satisfaction scores - comparing quarterly scores over two years, with improved scores in three of the four eligible periods. St. Elizabeth Hospital is one of just 29 Press Ganey client facilities to receive this honor in 2010.

Richard B. Siegrist Jr., CEO of Press Ganey, noted, "We are proud partners of St. Elizabeth Hospital.  Their dedication to continuous improvement serves as a model for all.” 

St. Elizabeth Hospital President and CEO Dee LeJeune said the hospital has worked hard to create a culture of patient loyalty at St. Elizabeth.

“It is very gratifying to know that our efforts are paying off,” LeJeune said.  “At the end of the day, though, what's more gratifying is to know that we are providing the highest quality care in a kind and compassionate way and that our patients recognize this.”

St. Elizabeth Hospital maintains a number of systematic processes which help to keep a focus on improving patient satisfaction and creating patient loyalty.

In addition to surveying discharged patients through Press Ganey and utilizing the results to improve processes, the hospital has also implemented a patient loyalty council consisting of team members with representation from all hospital areas and former patients who share their experiences and ways the hospital can improve.