More issues facing Chateau D'Ville
THE ISSUE: Chateau D'Ville has a history of shoddy practices affecting both residents and the families of people being treated there. And now it appears, its own employees are mistreated as well.
LOCAL IMPACT: The daughter of one resident who struggles with Alzheimers disease has reached out to discuss the hardships her family has endured because of the lax policies enacted in the only nursing home in the City of Donaldsonville.
While Paige Guidry awaits findings from a Louisiana Department of Health (LDH) investigation recently conducted at Chateau D'Ville Retirement Home, more has surfaced.
Firstly, it should be stated upfront Administrator Casey Kennedy claimed all allegations from Guidry have been found unsubstantiated by LDH in a letter handed to The Donaldsonville Chief July 14.
However, at least two people have quit their job as a result of the investigation. But one of them said they were bullied out because they refused to sign a statement condemning Guidry and Daniel Crochet the night of Joe Crochet's death, for the couple's reaction to finding the call button unplugged from the wall.
That person has opted not to disclose their name, from a taped interview, out of fear that they will not be able to secure another job. Their voluntary statement made with the Sheriff's Office July 8 reads:
"On Tuesday, June 27, 2017, Mr. Casey called me to call the police for Daniel Crochet, stating that he was disrupting the facility. I told Mr. Casey that I was unaware of what had happened from previous nurse, that she didn't tell me anything like that . . .
" . . . The next day (Wednesday), [Director of Nursing (DON)] called me twice regarding the statement she wanted me to write about Daniel and Mr. Casey. I stated I was unaware of what was going on before I arrived to work. Thursday she called me again to harass me regarding writing a statement, and I stated to her to ask previous nurse, [name removed]. DON [name removed] was hollering and screaming on the phone to me about writing the statement.
"I was so upset regarding the issue and I told her that she is going to make me quit. On Saturday I went to work and noted I was replaced."
Additionally, a source stated on July 14 that the CNA supervisor quit, offering few details other than it may have centered around the issue of the lost bracelet from Guidry's complaint.
Furthermore, even if LDH findings show that Chateau D'Ville is in compliance for all or none of Guidry's complaints, this would not be the first time in recent years that they have been found in violation by the department. In November of 2013, resident Willie Lawrence Marshall fell off a faulty van wheelchair lift, fracturing his elbow and hip.
According to a report, before the accident Marshall was able to feed himself, assist with his bed mobility, walk with the restorative aide with a walker and propel himself with his feet and arms in the wheelchair. The findings state that after the accident, the staff have to remind him to open his mouth to eat and note a "sad" demeanor.
Marshall's daughter, Therence, reached her father the night of the accident November 16, 2013 at 9 p.m. at Our Lady of the Lake. Findings show he was injured at 2:11 p.m. When she and her sister arrived at the hospital, he was unattended and obviously in pain.
"He was wailing in bed when we got there," she said. "[Chateau D'Ville] didn't have staff that could stay with him until we arrived. Now I'm frustrated."
Therence explained that she'd just given birth to a son not thirty days before the accident, and now dad was in the hospital for one-two weeks with no help from the retirement home. Willie, who had graduated from Southern University, who was once a math professor, a deacon, a foreman at a chemical plant, a father and a husband never even got a "How's Mr. Willie doing?" from someone at Chateau D'Ville.
In the case of Willie Marshall, LDH found the retirement home in violation of five codes for the lift accident: 1. Provide care/services for highest well being; 2. Free of accident hazards/supervision/devices; 3. Essential equipment, safe operating condition; 4. Effective administration/resident well-being; 5. Nurse aide demonstrate competency/care needs.
Moreover, 82 residents used the van and/or bus with a lift at the time of the accident. The record indicates that for weeks, the staff and administration knew that the van had a faulty lock mechanism. According to official findings, Administrator Casey Kennedy told LDH that he didn't think the lift gate was a safety issue because the flap could manually be lifted and locked into place. When asked by LDH how he knew the lift was being used properly, he replied, "common sense."
The home even used the lift again, the same day, after Marshall's accident. LDH observed in the investigation that no one including Kennedy even knew the wheelchair was supposed to face outwards from the van. How could they? They did not bother to get a copy of the official lift manual until after they were under investigation.
Therence Marshall stated that the CNA who was fired over the lift accident filed the LDH complaint. She was not able to be reached at the time of print.
"I saw in the end [of the last article] that they had a 4-out-of-5-star rating, and I could've hit the floor," Marshall said. "Like, how? Who's gonna pay for this?"
Back in 2006, Willie Marshall, who suffers from Alzheimer's was lost while in the care of the retirement home. He walked out the doors, and they found him a day or so later in a field, under a tree. Back then, at least, the cameras were just empty shells. Therence said her family "turned the other cheek" about the incident.
Therence questions other things about the retirement home, such as the use of her father's $2,800 social security check that goes to the home each month. She mentioned a recliner she saw purchased on a statement from Willie's stipend that is apparently on paper but not in his room.
"Now they say he has no clothes," she said. "I just bought him a new outfit and brought it to him less than a month ago."
She also wonders why the code for the entrance is written in plain sight. She said it would be shut down if it were not the only retirement home in Donaldsonville.
"They left us out there," Marshall said. "Take responsibility."
Lastly, since it is being asked, U.S. News Health gives Chateau D'Ville a 1-out-of-5-star rating. The Nursing Home Site gives it 2.6-out-of-5. People associated with residents and workers at Chateau D'Ville, including Guidry, have come forth since these things have come to light to say that not everyone there is doing a poor job.