Entergy warns customers to watch out for bill scams

Staff Report

Scammers never stop, no matter what time of year it is. Entergy Louisiana reminds customers to be wary, as scammers are targeting unsuspecting customers.

The scheme typically occurs when the con artist calls and tells the customer their electric bill payment is past due, and that service will be disconnected if payment isn’t made. Although the scam can differ, frequently the scammer directs the customer to transfer funds electronically, sometimes through “MoneyPak”, “Green Dot” or other third party card or transfer system.  

How can you protect yourself and keep from falling victim to this scam?

  • While you may pay your Entergy bill by phone or credit card, it is only through BillMatrix, a third-party vendor Entergy uses use for this purpose. You should never give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY to speak with an Entergy customer service representative. Also, you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy smartphone app or visiting Entergy.com to register for myAccount.