Cox recognized for broadband value

Staff reports

BATON ROUGE – Cox Communications has been awarded the 2009 North American Broadband Customer Value Leadership Award by Frost & Sullivan, the company announced.

The national honor recognizes Cox for providing the most economical, secure packages for high-speed Internet customers.

In Louisiana, Cox provides Internet service to the Baton Rouge, Lafayette and New Orleans areas.

The award is based on criteria important to customers, including responsiveness to customer needs, enhanced quality and reliability of products and technological innovation and leadership.

The firm noted that not only do Cox customers have a wide variety of speeds to choose from, they also get access to value-added features such as the free Cox Security Suite powered by McAfee.

“We recognize customers have different needs from their Internet service provider. Some simply need an reliable and affordable way to get online while others want the fastest speeds and latest features,” said Colleen Levy, vice president of Sales and Marketing for Cox Louisiana. “We strive to meet those needs and provide all our customers excellent value – which is evidenced by this award.”

“Given the current economic environment, many customers are price sensitive but still want the latest features, and Cox delivers both,” said Gina Villanueva, research analyst for Frost & Sullivan. “By providing its customers with feature-rich Internet packages at a low price, Cox Communications shows that it understands the effect the economy is having on customers.”

The award recognizes Cox for providing a variety of Internet options for customers, ranging from the Economy/Starter package, which provides a low-cost, simple solution to get customers online, to Ultimate Internet – Cox’s DOCSIS 3.0® – based service which offers download speeds up to 50 Mbps. 

Ultimate Internet is currently offered in several Cox markets and is expected to be available to more than two-thirds of the Cox footprint by the end of 2010.