The Governor’s Office of Homeland Security and Emergency Preparedness (GOHSEP) and the Federal Emergency Management Agency (FEMA) encourage you to carefully read letters indicating denial of flood assistance.

So far, FEMA has approved more than $315 million for home repairs, temporary housing and other needs assistance. Survivors who have received a letter from FEMA saying they are “ineligible” should make sure to read the letter all the way through to the end to find out why.

“Some applicants are only missing a portion of the necessary information to continue the process,” said GOHSEP Director Jim Waskom. “There may be an easy fix if someone did not sign a document or if your application is missing a necessary insurance form. Don’t give up on the process. Follow up with FEMA and file an appeal.”

Here are recommendations from FEMA for those who receive a denial letter. Should you disagree with the decision letter you received, you can follow the below guidance to appeal the decision.

Read the letter carefully to find out why the decision was made.

Do you need to provide additional information?

•           Insurance determination letter.

•           Proof of occupancy or ownership.

•           Proof of ID.

•           Applicant’s signature.

Common reasons for the initial decision:

•           The damage was to a secondary home or a rental property, not a primary residence.

•           Someone else in the household applied and received assistance.

•           Disaster-related losses could not be verified.

•           Insurance covered all losses.

Contact FEMA at (800) 621-3362 or TTY (800) 462-7585. You may also file a written appeal. The written appeal should explain why you think the decision was not correct; provide supporting information and documents; include your FEMA registration number on all documents and your signature. You must mail or fax your appeal within 60 days of the decision letter date, or drop it off at one of the Disaster Recovery Center.